Terms And Conditions
To Our Valued Customers:
Thank you for placing an order with Splash International Marketing Inc. In today's fast-paced environment, we here at Splash are continually striving for ways to better service our customers. Our goal is to receive, process and ship orders in a minimal amount of time. As part of our commitment to streamline our operations and turn over orders in a timely fashion to better accommodate you, our customer, the following terms and policies have been put into effect:
All first orders, and orders from current customers without an established terms account, must be paid for by credit card. We accept Visa and Mastercard. We will keep your credit card number on file for use on all of your orders unless specified otherwise (please refer to our credit card authorization form). Your credit card will not be charged until your order is ready to be shipped. If any items are out-of-stock or back-ordered, only those items that are currently being shipped will be billed to you. The remaining items will be billed to the same credit card as they are shipped (including applicable shipping charges).
We will gladly extend terms to a credit card account upon receipt of a completed credit application and approval from our Credit Department. Applications for terms require three trade references (including telephone numbers and addresses) and take two to three weeks to process. Failure to provide a properly completed credit application will result in a delay in shipping. Terms accounts left inactive over two years will require a new credit application. Delinquent accounts (accounts with an outstanding balance of over 90 days) and accounts with cheques returned to us due to "non-sufficient funds" will be subject to review and will lose their terms privileges. These accounts will be put back on credit card and terms will only be reinstated at the discretion of the Credit Department.
Any damages received must be reported DIRECTLY to our Customer Service Department at Splash International, and not the sales representative. Our policy at Splash is to replace damaged product when possible. Deductions should not be taken until a credit note is issued to prevent account discrepancies.